![]() We always love hearing from our valued customers. Please feel free to reach out if you have any other questions or feedback. In the meantime, we're glad that our grounding sheets are helping you feel better and we're grateful for your support. We'll certainly keep your suggestion in mind as we work to expand our product range. While we don't currently have earthing sports shoes in our product line, we're always open to suggestions and exploring new possibilities. Your words serve as motivation for us to continue improving and offering high-quality products. ![]() Your experience underlines exactly what we're aiming for - providing a product that truly makes a positive difference in people's lives, especially for those like you who have such unique and demanding lifestyles. We are thrilled to hear that our grounding sheets have been able to significantly improve your sleep and alleviate some of the aches and pains that come with your demanding job as a flight attendant. 31, 2023ĭear Sanela, Thank you so much for taking the time to share your experience. If there's anything else I can assist you with, please don't hesitate to ask. We truly value your business and hope this gesture reflects our commitment to ensuring our customers are satisfied with their experience. To make amends, we have already processed a full refund, and when the product arrives, you can keep it free of charge. Please accept our sincerest apologies for not meeting your shipping expectations, especially since this was meant to be a special gift. We use a dual courier system and ship products from Germany, so sometimes there can be unexpected delays, such as those arising from U.S. In this particular case, your order is now with USPS, and as of today, it is at the SALT LAKE CITY DISTRIBUTION CENTER. I want to clarify that our order processing time is indeed 1-2 days, but shipping times can vary due to several external factors. Best regards, Grounding Officialĭear Gina, I regret to hear about the frustration and disappointment caused by the shipping delay of your Order #60437. We love hearing from our customers and learning about their experiences. Feel free to keep us updated on your journey with grounding. If you have any questions, concerns, or need further assistance, please don't hesitate to reach out to us. We genuinely appreciate your support and enthusiasm for our products. It's truly inspiring to hear that both you and your partner have noticed distinct improvements in your sleep patterns after just one night. The immediate effects you've described are indeed remarkable, and we are excited for you to continue discovering the long-term benefits. This phenomenon illustrates the beautiful complexity of the human body and the potential benefits of connecting with Earth's natural energy. Your observation about grounding's potential to regulate individual-specific imbalances is insightful, and it mirrors what many others have experienced. We are thrilled to hear that you've had such a positive experience with our grounding sheet. Dear Despina, Thank you so much for your kind words and the glowing review of our company and products.
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